Return & Refund Policy

Physical Products (Greeting Cards)

We work with a trusted print-on-demand partner to produce and deliver our greeting cards with care.

Returns

As each item is made to order, we do not accept returns or exchanges for change of mind. However, if there is an issue with your order, we are here to help.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:Your order number.

A clear photo of the itemA brief description of the issue.

Once reviewed, we will offer a replacement or refund where appropriate.

Delivery Issues

If your order has not arrived within the expected delivery time, please contact us and we will investigate with our delivery partner.

Refunds

Approved refunds will be processed back to your original payment method. Processing times may vary depending on your bank or payment provider.

Contact

If you need assistance, please contact us at:
shop@poodlesandfriends.uk

We are committed to making sure every order meets our quality standards and that you have a positive experience with Poodles & Friends.

Poodle Talk – Credit Usage & Refund Policy

Poodle Talk provides access to interactive features through the use of digital credits.

Credit Usage

Credits are consumed as you use the Poodle Talk app features. Once credits have been used, they cannot be restored.

No Refunds on Used Credits

Due to the digital and consumable nature of credits, all purchases are final once any portion of the credits has been used. We do not offer refunds for partially or fully used credits.

Non-Working Codes

If you receive a code that does not work or cannot be redeemed, please contact us within 7 days of purchase.

To assist you quickly, please include:

• Your order reference

• The code received

• A brief description of the issue

Once verified, we will provide a replacement code at no additional cost.

Incorrect Purchases

We do not offer refunds for accidental purchases or unused credits once the code has been delivered.

Technical Issues

If you experience technical problems with the app, please contact us and we will do our best to resolve the issue promptly.

Contact

For any support enquiries, please contact:
shop@poodlesandfriends.uk

By purchasing and using Poodle Talk credits, you agree to this policy.